Business Process Management

A business process is an aggregation of related activities performed to produce a specific service or a product. These processes are vital to the success of a business or government entity. Due to time ingrained cultures coupled with a lack of time and budget to focus on streamlining business processes, several government organizations have business processes that are ineffective and inefficient, and include duplicative and manual activities. Indeed some of these government organizations operate under a heritage of business processes that are poorly designed or were designed under ad hoc business assumptions that have changed over the years. Most of these processes require complete overhauls in order to properly align them with the organization’s mission, goals and objectives.

For this reason, Business Process Management (BPM) is becoming an increasingly important option for the strategic and operational components of government organizations. This has become even more imperative due to the pressure on government to control spending, improve services for citizens, reduce waste, streamline processes, and increase productivity.

OnBridge has end-to-end BPM expertise as well as depth of knowledge in BPM-enabling technologies. We work with our clients to inject best practices and align their business operations with their corporate strategy and vision. Our consultants have successfully completed BPM projects that have delivered substantial process improvements, process automation, streamlined work processes, improved operations, increased performance and significant savings.

Our BPM services encompass the following steps or stages:

• Planning and Strategy
• Analysis
• Design and Modelling
• Implementation (execution)
• Monitoring
• Refinement and Optimization

The diagram below depicts some of the key activities in each step:

Our BPM deployments usually encompass end-to-end processes that span multiple people, systems and organizations. They focus on improvements of human to human, human to systems, and system to system processes and workflows. For system to system processes, we extend and leverage the synergies and convergence of BPM with Service Oriented Architecture (SOA). When applied together BPM and SOA create a framework that significantly drives the success of an organization’s process transformations.

The road to successful implementation of BPM (and SOA-based) process improvements may appear straightforward but the truth is the journey is full of pitfalls. If you are looking for a company that will partner with your organization to apply BPM and provide flexibility, cost savings, and efficiency OnBridge is the right partner. If you are looking for a company that will help your departments and units streamline their operations, eliminate service duplication, reduce errors, remove waste, overcome bottlenecks, prevent misunderstandings and delays – then look no further. Our BPM subject matter experts will not only help you reduce costs, minimize transformational risks, instill continuous process improvements, ensure productivity of people and systems but they will also help your enterprise remain agile in a world where change is no longer an option but a critical necessity.